Frequently Asked Questions
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Please contact your ghd Business & Education Development Manager for more information.
Please contact your ghd Business & Education Development Manager for more information.
NEW GHD DUET BLOWDRY
General Questions
What is ghd duet blowdry?
ghd duet blowdry is a 2-in-1 hair dryer brush that transforms hair from wet to blow dried with no heat damage1 and 3x more volume2. By combining controlled airflow, heated barrel plate and snag-free heated bristles, it effortlessly produces professional-looking
blow dries with one tool.
1 no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
2 technical testing vs naturally dried hair, dependent on consumer use.
1 no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
2 technical testing vs naturally dried hair, dependent on consumer use.
What items comes inside my ghd duet blowdry box?
ghd duet blowdry comes with a heat-resistant storage bag and mat, a double-sided cleaning brush to keep your device in great condition, a user guide to help you get started and a safety guide.
Is this a consumer and professional use product?
ghd duet blowdry can be used by consumers and professionals alike.
What is the difference between ghd duet blowdry and the other wet to dry products on the market?
• Perfect ghd hair results: currently there are no tools on the market, that we are aware of, that can transform hair from wet to blow dried with 3x more volume1, no frizz2 and 50% more shine3. The professional results achieved by the tool give ghd duet blowdryTM a real edge in the market.
• Heat-Air Xchange TechnologyTM: the high performance of the tool can be largely attributed to Heat-Air Xchange TechnologyTM, a unique aerodynamic system.
• Snag-free heated bristles: ghd duet blowdryTM has uniquely designed ceramiccoated heated bristles which are integrated into the heated barrel plate for a flawless, snag-free and flyaway-free finish. Other hair dryer brushes typically use harsh wire bristles, tufted bristles or plastic bristles that lead to mechanical hair breakage and tangles. The bristles are configured in a (staggered grid) lattice formation to brush hair without snagging or tangling.
• Controlled airflow: air gently dries the hair through carefully positioned vents for a flyaway-free finish. Vents are positioned adjacent to each bristle.
• Quality: ghd designers and engineers have ensured that ghd duet blowdryTM adheres to ghd’s high quality and design standards. The product is made of high-quality materials and designed to stand the test of time. All ghd products undergo extensive durability tests which simulate many years worth of use. ghd duet blowdry has undergone a rigorous quality testing program with 682,240 hours of testing completed to ensure every product is fit for consumer and professional usage.
• Low sound level experience: offers conversation-friendly sound levels for a more pleasant and refined styling experience at home or in the salon.
1 technical testing vs naturally dried hair, dependent on consumer use
2 consumer testing, 148 women, July 2023
3 technical test in a lab on brunette hair, measured vs naturally dried hair
• Heat-Air Xchange TechnologyTM: the high performance of the tool can be largely attributed to Heat-Air Xchange TechnologyTM, a unique aerodynamic system.
• Snag-free heated bristles: ghd duet blowdryTM has uniquely designed ceramiccoated heated bristles which are integrated into the heated barrel plate for a flawless, snag-free and flyaway-free finish. Other hair dryer brushes typically use harsh wire bristles, tufted bristles or plastic bristles that lead to mechanical hair breakage and tangles. The bristles are configured in a (staggered grid) lattice formation to brush hair without snagging or tangling.
• Controlled airflow: air gently dries the hair through carefully positioned vents for a flyaway-free finish. Vents are positioned adjacent to each bristle.
• Quality: ghd designers and engineers have ensured that ghd duet blowdryTM adheres to ghd’s high quality and design standards. The product is made of high-quality materials and designed to stand the test of time. All ghd products undergo extensive durability tests which simulate many years worth of use. ghd duet blowdry has undergone a rigorous quality testing program with 682,240 hours of testing completed to ensure every product is fit for consumer and professional usage.
• Low sound level experience: offers conversation-friendly sound levels for a more pleasant and refined styling experience at home or in the salon.
1 technical testing vs naturally dried hair, dependent on consumer use
2 consumer testing, 148 women, July 2023
3 technical test in a lab on brunette hair, measured vs naturally dried hair
What is the difference between ghd duet blowdry and ghd duet style?
Both products are designed to dry and style hair at the same time with no heat damage1, but the products differ in terms of product technology appearance, usage and hair style results. ghd duet blowdry combines controlled airflow with an elliptical heated barrel plate and snag-free bristles. For those seeking a wet to blow dried transformation with voluminous, frizz-free results, and shiny blow dry look, ghd that lasts duet blowdry is the tool for you. ghd duet style  transforms hair from wet to styled, with a combination of airflow and 4 low temperature smart styling plates. The product can be held and used like a traditional straightener but is designed for use on wet hair. ghd duet style also allows styling of dry hair, thanks to Shine Shot mode.
1duet blowdry: no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
1duet style: no thermal hair damage detected after 100 cycles of 4 passes in wet to style mode vs naturally dried hair
1duet blowdry: no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
1duet style: no thermal hair damage detected after 100 cycles of 4 passes in wet to style mode vs naturally dried hair
What is the different between ghd duet blowdry and ghd rise?
ghd duet blowdry is designed for use on wet hair and harnesses-controlled airflow to dry hair quickly whilst blow drying it, with a surface temperature of 120°C and a 150°C air temperature near the vent. ghd rise is for dry hair only and does not contain a motor nor utilise airflow, it also operates at 185°C. ghd duet blowdry is capable of producing 3x more volume1, vs 2x more volume in the case of ghd rise. The 37 x 55mm elliptical barrel plate of ghd duet blowdry is bigger than the 32mm round barrel of ghd rise.
1technical testing vs naturally dried hair, dependent on consumer use.
1technical testing vs naturally dried hair, dependent on consumer use.
Is there a PU / not-for-retail version of ghd duet blowdry?
Yes, there is a PU / not-for-retail version of ghd duet blowdry, available in black, which must be ordered through your account manager or ghdpro. This comes in a box but without the heat-resistant bag/mat and cleaning brush.
What steps do you recommend in cleaning my ghd duet blowdry?
To ensure that your ghd duet blowdry 2-in-1 hair dryer brush operates at the optimum efficiency, always ensure that the rear filter and barrel air outlets are kept clear by regularly cleaning them with the cleaning brush supplied. The rear filter is found at the rear of the product, surrounding the swivel connector and cannot be removed. The barrel air outlets should be inspected, and any hair removed before each use. Damage caused by failure to comply with these cleaning instructions is not covered by the manufacturer’s guarantee.
1. Unplug ghd duet blowdry from the mains power supply.
2. Always allow ghd duet blowdry to cool before attempting to clean it.
3. Never immerse the appliance in water.
4. Wipe the outside of ghd duet blowdry with a damp cloth. Do not use sharp or abrasive detergents or corrosive products.
5. Gently remove any dust, hair and wetline residue from the rear filter and heated barrel plate air outlets using the cleaning brush provided.
1. Unplug ghd duet blowdry from the mains power supply.
2. Always allow ghd duet blowdry to cool before attempting to clean it.
3. Never immerse the appliance in water.
4. Wipe the outside of ghd duet blowdry with a damp cloth. Do not use sharp or abrasive detergents or corrosive products.
5. Gently remove any dust, hair and wetline residue from the rear filter and heated barrel plate air outlets using the cleaning brush provided.
Is ghd duet blowdry waterproof?
No, ghd duet blowdry is not waterproof, however, it is safe for use on wet hair. Please refer to the safety guide for further information on how to safely use ghd duet blowdry.
Do the results for ghd duet blowdry last long?
After self-styling as part of our London-based consumer testing, 74% of 148 woman agreed that after carrying out their days as usual, ghd duet blowdry still gave them results 24 hours later. This is supported by lab data that shows that ghd duet blowdry helps give your hair up to 50% more humidity resistance for longer-lasting blow dries (at high humidity, vs ghd helios & brush), as high humidity is one of the most common ways that your blow dries lose their bounce.
Design Features
What length is the cord?
2.7 meters professional length cable
What type of motor does ghd duet blowdry use and why was it chosen?
ghd duet blowdry uses a compact brushless DC (direct current) motor, which fits inside the ergonomically designed handle. The motor has been optimized to provide the air flow rate and pressure required to dry hair quickly. The motor has been also designed in perfect combination with the bespoke acoustic system to guarantee conversation-friendly sound levels.
Is the filter on ghd duet blowdry removable?
The outer grille can be cleaned / accessed but it is not removable.
Is ghd duet blowdry universal voltage?
No. The product is available in the voltage range appropriate for the country of purchase. The rated voltage of your ghd duet blowdry is printed on the product.
What is the length and diameter of the head and bristles?
Barrel plate dimensions: 37 x 55mm elliptical barrel, with a length of 125mm. Max distance from opposing bristles tips: 71mm
Does ghd duet blowdry have a sleep mode feature?
Yes, ghd duet blowdry will go into sleep mode after 30 minutes of non-use
What are the dimensions of ghd duet blowdry?
Overall product dimensions: 72mm x 62mm x 387 mm (Width x Height x Length).
What is the weight of the product?
ghd duet blowdry weighs 0.68kg with cable and plug, or 0.55kg without the cable and plug. The product has been carefully designed with ergonomics in mind.
Is the head on ghd duet blowdry detachable?
The head is fixed for optimal wet to blow dried performance.
What technology does ghd duet blowdry have?
ghd duet blowdryTM has cutting-edge technology with Heat-Air Xchange Technology , heated barrel plate and snag-free bristles with controlled airflow.
1. BREAKTHROUGH HEAT-AIR XCHANGE TECHNOLOGY
• Unique aerodynamic system. Heat exchanger converts the energy from the air to actively heat the elliptical barrel plate and snag-free bristles.
• Temperatures sensed 400 times per second, maintaining the optimum low temperature for styling wet hair with no heat damage1.
• Consistent heat throughout the barrel, for easy, voluminous styling with consistent results.
2. UNIQUE HEATED BARREL PLATE & BRISTLES
• Airflow and surface heat combine to dry and add shape your hair simultaneously.
• The heated barrel plate is elliptical in shape to easily create volume and get close to the root.
3. SNAG-FREE BRISTLES
• Precisely configured in a lattice formation to allow hair to effortlessly glide through, without tangling or breakage.
4. CONTROLLED AIRFLOW
• Powerful ultra-compact brushless digital motor propels airflow steadily through the heater at conversation-friendly sound levels.
• Air gently dries the hair through carefully positioned vents for a flyaway-free finish.
1no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
1. BREAKTHROUGH HEAT-AIR XCHANGE TECHNOLOGY
• Unique aerodynamic system. Heat exchanger converts the energy from the air to actively heat the elliptical barrel plate and snag-free bristles.
• Temperatures sensed 400 times per second, maintaining the optimum low temperature for styling wet hair with no heat damage1.
• Consistent heat throughout the barrel, for easy, voluminous styling with consistent results.
2. UNIQUE HEATED BARREL PLATE & BRISTLES
• Airflow and surface heat combine to dry and add shape your hair simultaneously.
• The heated barrel plate is elliptical in shape to easily create volume and get close to the root.
3. SNAG-FREE BRISTLES
• Precisely configured in a lattice formation to allow hair to effortlessly glide through, without tangling or breakage.
4. CONTROLLED AIRFLOW
• Powerful ultra-compact brushless digital motor propels airflow steadily through the heater at conversation-friendly sound levels.
• Air gently dries the hair through carefully positioned vents for a flyaway-free finish.
1no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
Technology Features
What benefits to the hair does Heat Air-Xchange Technology give?
Heat Air-Xchange Technology is responsible for the incredible performance of the ghd duet blowdry. The unique aerodynamic system ensures that the heated barrel plate and snag-free bristles are actively and uniformly heated, delivering no frizz results with 50% more shine1. The recirculation of airflow within the head of the device leads to significant energy consumption savings, and also means that less airflow needs to be used to dry the hair, leading to lower sound levels.
1technical test in a lab on brunette hair, measured vs naturally dried hair.
1technical test in a lab on brunette hair, measured vs naturally dried hair.
How many sensors are included in this technology?
There are 2 surface temperature sensors mounted on either side of the elliptical barrel.
How fast is the heat monitored?
Together, the 2 sensors monitor surface temperature 400 times per second, to guarantee consistent temperatures across the barrel and bristles.
What temperature is the heated barrel plate?
Surface temperature sensors regulate the heated barrel plate at 120°C / 248°F.
What temperature is the airflow?
Peak airflow temperatures near the vent will measure approximately 150°C / 302°F.
Why are the bristles different from other hair dryer brushes? What is special about the bristles?
ghd duet blowdryTM consists of 2 types of bristles.
1. Heated snag-free bristles that are seamlessly integrated into the elliptical heated barrel plate. These bristles are made from aluminium, which is known for its excellent thermal conductivity properties – this helps to efficiently transfer the optimum level of heat to your wet hair to dry and shape with no heat damage1. The aluminium bristles have a ceramic coating which helps to ensure your hair glides effortlessly and avoid mechanical damage.
2. Longer plastic bristles guard the heated bristles. These are designed for your safety and comfort in mind. These bristles are rigid, which improves hair smoothness.
1 no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
1. Heated snag-free bristles that are seamlessly integrated into the elliptical heated barrel plate. These bristles are made from aluminium, which is known for its excellent thermal conductivity properties – this helps to efficiently transfer the optimum level of heat to your wet hair to dry and shape with no heat damage1. The aluminium bristles have a ceramic coating which helps to ensure your hair glides effortlessly and avoid mechanical damage.
2. Longer plastic bristles guard the heated bristles. These are designed for your safety and comfort in mind. These bristles are rigid, which improves hair smoothness.
1 no thermal hair damage detected after 100 cycles of 4 passes on thoroughly towel-dried hair.
What is the wattage?
ghd duet blowdryTM comes in two voltages: 220–240V, 50-60 Hz and 120V~, 50- 60 Hz
What is the energy consumption of ghd duet blowdry and how does this compare to a hair dryer and other hair dryer brushes in the market?
When compared to a powerful professional hair dryer like ghd helios and a round brush, ghd duet blowdry consumes an incredible 40% less energy. This means that ghd duet blowdry is among one of the most energy efficient hair dryer brushes on the market in the world.
How can we claim there is no heat damage to the hair from ghd duet blowdry? How has this been tested?
We’ve conducted extensive testing on the effect of using ghd duet blowdry on hair. We did this by measuring the strength of hair fibers both before and after 100 uses of ghd duet blowdry to dry and style hair that had been washed then thoroughly towel-dried. This experiment was designed to mimic about 1 year’s use of ghd duet blowdry in real life. Our measurements showed no significant loss of hair fibre strength resulting from the use of ghd duet blowdry.
WARRANTY & RETURNS
WHAT IS THE WARRANTY ON MY PRODUCT?
- 3 years warranty on ghd platinum+ stylers
- 2 years warranty on stylers, curling tools, air hairdryer and travel hair dryers.
- 6 months warranty on ghd hair brushes.
HOW DO I LODGE A WARRANTY CLAIM?
Our products are created to the highest standards and tested rigorously before release. However, if for any reason, you need to return your product, we will make sure the entire process is as quick and easy as possible for you. Please complete our online warranty claim form for your electrical product. You will receive an email with further instructions.
CAN I RETURN MY ORDER?
A return can only be accepted if we ghd are notified of the return within 7 days of when you receive the order. Item(s) being returned must be in its original condition and unused. Please use this returns form.
ORDERS, DELIVERY & TRACKING
CAN I CANCEL OR AMEND MY ORDER?
To provide fast delivery to our partners, we have to work very quickly. Once your order is placed, it is immediately sent to our distribution centre to be dispatched. While we will endeavor to accommodate any order amendments or cancellation requests, we cannot guarantee that these can be actioned.
HOW CAN I TRACK MY PARCEL?
You will receive your tracking details by text message from the carrier when your order is on the way and when it is onboard for delivery.  You can track the item by clicking on the link provided which will take you through to the relevant carrier website. The details of your carrier will be provided in the text message. Please note that the tracking information may not be live at the time that you receive your text message and ask that you allow up to 24-48 hours for tracking information to update.
WHAT TIME WILL MY PARCEL BE DELIVERED?
Our orders are delivered between 8:30am and 5pm Monday to Friday.
CAN I CHANGE MY DELIVERY TIME?
When your local carrier has received your parcel you may receive an estimated delivery window on your tracking. As the carriers follow assigned routes we are unable to offer specified delivery times.
IS A SIGNATURE REQUIRED FOR MY PARCEL UPON DELIVERY?
Yes, our deliveries will require a signature.
I MISSED MY DELIVERY, WHAT HAPPENS NEXT?
The delivery company should leave you a card to call. The card will prompt you to either contact the carrier directly to organise another delivery on a day more suitable otherwise you will be able to pick up your order from your local post office. If you do not receive your delivery or a card to call within 3-5 working days from when you placed your order, please contact our Customer Support Team so they may investigate further.
THERE IS A PROBLEM WITH MY DELIVERY, WHAT SHOULD I DO?
If there is a problem with the delivery of your order, please contact our Customer Support Team who will be happy to help. You can give us a call on 1300 443 424 for Australia and 0800 880 209 for New Zealand.
PAYMENT
WHICH PAYMENT TYPES DO YOU ACCEPT?
We accept payment through Visa and Mastercard.
PROMOTIONS
WHERE CAN I FIND OUT ABOUT OFFERS OR DISCOUNT CODES?
To be among the first to hear of any upcoming promotions please ensure you are receiving our stockist emails. To sign up to receive these, please contact sales@ghdhair.com.au. From time to time, we will display discount codes on the ghd pro home page or activate secret codes through your ghd Business & Education Development Manager.
HOW DO I USE MY PROMOTION CODE?
To use a discount code online, you will be able to enter the code at the ‘Shopping Cart’ page after adding products to your cart. When you are at the ‘Your Basket’ page, below the details section, you will see a link to add a discount codes. Input your code into this box and click ‘Submit’. If you qualify for the discount code, the changes will be reflected in your cart.
CAN I USE MY DISCOUNT CODE WITH ANOTHER OFFER?
Not all promotions will work in conjunction with other offers and codes. Please refer to our Terms of Sale and the respective terms and conditions for further details.
MY DISCOUNT CODE IS NOT VALID
When you enter a valid code, this will apply to the basket itself. If you do not see a change in the items you have ordered or the respective price, this unfortunately means that the discount code does not apply to the items you have selected. We would recommend that you check the Terms and Conditions of the promotion you are using.
CAN I PRE-ORDER OR ORDER FOR A FUTURE DATE?
Yes. Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Sales are usually charged at the time of dispatch* and we will send you an email communication once your order is ready for dispatch. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
You can also set a future delivery date for your order on the Shopping Cart page.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Sales are usually charged at the time of dispatch* and we will send you an email communication once your order is ready for dispatch. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
You can also set a future delivery date for your order on the Shopping Cart page.
How long does it take ghd duet blowdry to heat up?
ghd duet blowdry beeps when it reaches its operational temperature, indicating that it is ready for use. ghd duet blowdry heats up in approximately 60 seconds. The heat up time may vary depending on ambient conditions.